CRB ~ Reporting & Fees
Reporting
We
operate a flexible reporting
strategy. Our experience shows that clients have differing demands and
set their own criteria. We do our best to comply with our
client’s requirements.
We
are happy to report on a regular
basis at a frequency dictated by the client. We have a powerful
flexible computer system. We can provide statistics in written and
graphic forms. Here follows some of the information currently supplied.
- % of fee against gross recovery
- Gross recoveries by amount
- Net payable by amount
- Selected statistics by commodity
- Statistics by name of insured
- Notes on current status of claims
- % of successful against unsuccessful
The
list above is not comprehensive. This information can be supplied to
our clients annually, or quarterly, or monthly. Most clients that
require this sort of feedback need it no more than bi-annually.
Fees
We
are happy to
provide details of our fees for any service to prospective clients. In
respect of claims work we can accept instructions from clients on a "no
cure no pay" basis and a copy of our standard fee scale in this regard
is available on request.
In
some circumstances we can agree
on a special fee scale, for example where we are exclusively instructed
to handle subrogated claims for a major UK insurer. We feel that
instructions on a no cure no pay basis produce the best results for
all parties involved, and we endeavour to handle all claims from
beginning to end within our London office.
Because
of the nature of the
international claims work we handle there is sometimes the need to
involve external surveyors, consultants or lawyers. We have links with
a number of
specialist firms throughout the world for this purpose and whenever
possible we obtain our clients approval to their involvement before
appointment.